Support
Write to [email protected]
Monday to Friday. We answer within one business day.
What to include
- Your order number, if you have one.
- The email address you ordered with.
- For a charge you do not recognise: the date and the amount.
Questions people ask
Where is my order?
Your shipping email has the tracking link. If it has not moved for a few days, write to us with your order number and the email you ordered with.
How do I return a toy?
Within 30 days of delivery, unused, in the original packaging. Email us your order number and we send the return details. The full rules are on the shipping and returns page.
Can I change my delivery address?
Write to us as soon as you can. If the parcel has not left yet, we update it.
I was charged twice.
Write to us with both dates and amounts. If one is a duplicate, we refund it.
Seeing PETITNORDIC.COM on your statement?
That is us. Payments to Petit Nordic appear under this name.
Date and amount are made up. Yours will differ.
If you do not recognise a charge, write to us before you contact your bank. We can usually find the order, or refund the charge, within one business day.
Company details
- Trading name
- Petit Nordic
- Website
- petitnordic.com
- Card statement
- PETITNORDIC.COM
- Support
- [email protected]
Monday to Friday, answered within one business day